Contact Us
Are you a professional customer seeking information about our products, your business account, an order, a delivery, or a complaint?
Our team is here to assist you and respond to your request.
Contact us by email
You can write to us at the following address:
To help us process your request more efficiently, please include your company name and clearly state the subject of your message.
For inquiries about an order
If your message concerns an order you have already placed, please also include:
- your company name;
- the order number;
- the product reference, if applicable;
- a detailed description of your request.
If a product is missing, damaged, or incorrect, you may be asked to provide photographs to help us assess your complaint.
For inquiries about your business account
If your request concerns the creation, verification, or access to your business account, please provide information that allows us to identify your company.
We may request additional information if it is necessary to verify or process your request.
Response times
We strive to respond to business inquiries as quickly as possible.
Processing times may vary depending on the nature of the request and the information required to assess it.
Would you like to create a business account?
If you are a retailer, distributor, or store manager, you can request to open a business account.
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